Dear anthonyb,
thank you for your comments regarding your experience here at The White Horse Inn. I am sorry that your experience did not meet the high standards which I am trying to establish within the premises since taking it over two weeks ago. When I was made aware of the error on our part I clearly did not receive the full picture and for that I can only apologise. In response to this incident we will have a new chef starting with us to ensure that such errors are not repeated and continued staff training will occur to ensure all staff are able to resolve any issues in my absence. If you would be willing to try the pub again I would happily send you a voucher for a meal for two which you can use at your discretion. Should you wish to take advantage of this offer please do not hesitate to contact me via our website www. Thewhitehorseinnbarton. Co. Uk

yours faithfully,

tim Deerownerthe White Horse Inn