Aunties Tea Shop

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 1 review

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1 St Marys Passage,
Cambridge,
CB2 3PQ

(01223) 315641

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Aunties Tea Shop
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Reviewer snickets
28/06/2009
Not even worth one star. The service was appalling.

The order arrived after twenty minutes one cup of tea was missing and after an hour, when everyone had finished the meal, on the final request we were told that we needed to appreciate that the tea had not yet reached the front of the 'system'.

One of the six meals ordered was not what was ordered, on pointing this out to the waitress we were told ' there has been a mix up in the kitchen', the meal was left on the table uneaten, not replaced and charged for as was the missing pot of tea!

On neighbouring tables other customers were experiencing similar problems. One lady who asked if her coffee would be long was told that she had confused the system by sharing a table with someone else.

This was despite the waitress having successfully taken the order 40 minutes earlier and the lady not having moved.

Never experienced anything like it!! Try the Copper Kettle instead, you will be sure to be treated well.
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Reviewer BigAunty
21/12/2009
Unfortunately you must be one of the unlucky ones. Judging by the date of your comment it was probably on a degree day, which is manic. However that is no excuse for bad service or being charged for meals not received. Had you asked to speak to a manager at the time I am sure that the matter would have been resolved amicably. We have been trading now for 30 years and pride ourselves in the service. Unfortunately, occasionally we do have new members of staff who mix up orders on the till etc., and it does only take one errant member to mess up the whole system and cause chaos. At this stage I can only apologise but stress that this is not the norm. we do care passionately about customer service - we would not have lasted this long if we did not take every complaint seriously.
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Content updated: 09/02/2012 03:55

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