I think this is a real shame, the restaurant seems to be going downhill because the management and staff are losing the vision of customer care. I have eaten there four times in the last year and have had a pretty mixed experience. Some fantastic food, some mediocre.

I have to say though some of the waiting staff are absolutely atrocious. The waiter on Saturday forgot the plates, the drinks, the bread and had to be reminded on each occassion.

The menu is a bit static also.

I hope you are reading these Jamie becuase they are letting you down!

Great setting and decent atmosphere, although this was slightly spoiled by being sat at a table near the busy bar area where I was constantly jostled. The anti-pasta were very good; pasta nachos and arancini. However my main course was terrible!! Cockle linguine with extra sand from Heacham beach - not a pleasant taste sensation. Overall very disappointing. The manager was kind enough not to charge us for my "grit filled" main - very generous of him.

I expected a lot more from this restaurant and certainly will not be visiting again.

I love Jamie and his ethos and was so excited to visit my first Jamie's Italian, but my oh my, what a disappointment!

The building itself is superb and a unique dining experience, but that and some delicious green, green olives which were the best I've ever had are where the positives ends.

Firstly, the music was so loud that the waiter full on shouted at us and I still couldn't hear what he was saying properly, so just nodded along. Not at all what I was expecting, I don't go to cheap chain places for that very reason! Anyway, the menu itself is not especially exciting and no 'V' signs for what was suitable for veggies, this has been a basic for the majority of eating establishments for decades now! We went for lunch but there didn't seem to be a dedicated lunch menu with things like bruschettas or fresh salads or something light, so we ordered the smaller size of the main. The waiter did alert me to how small this 'small' would be but I thought it would come with a salad garnish or just be very big bits of pasta, but no, I had a small bowl with five bits of pasta in...for nearly £8! It was about 4 monthfuls, was slightly undercooked, under seasoned and nearly cold.

For pudding, I asked if it was suitable for vegetarians (ie. no gelatine) but the waiter had no idea, went and asked, and was told they didn't know and couldn't gaurantee it! Huh? Not knowing the ingredients or dietry/allergy information is basic surely? So I opted for something else and had to laugh at the 'scoop of ice cream' which came in a tiny terrecota finger bowl and was about a tea spoon's worth.

In short, Jamie's Italian is all style over substance, uninspiring food served on silly, faux boards and baskets instead of good, honest, tasty and affordable food served simply - which is what I expected from Jamie!

I won't ever bother visiting one again, and for the style of food and amount given, you'd better off at a coffee chain for lunch!

I've been here twice, because we thought we might simply have been there on an off night, but our experiences were identical. Our meals were poor and to be blunt we felt ripped off.

The starters were fine, which you'd expect as they were simple. The mains, though, on both occasions were frankly shocking. Overcooked, drowned in salt and on the second occasion served lukewarm. We're not fussy diners but we'd never go back, and many of our social group feel the same way even though we all live in the city.

Our teenage daughter was there recently with friends and two of them sent their food back because there was so little sauce on their pasta dishes. The waiter gave them a lot of stick for this but having seen the photo that her friend took of his portion, they were absolutely right to ask for a decent amount of sauce.

The venue is fantastic and so worth having a drink in, but the food is, frankly, second rate and trading simply on Jamie Oliver's reputation. A real shame because it's an opportunity missed. There are other chains in Cambridge which at least don't pretend to be something they're not and actually offer better food.

I was with a party of 9 in the private dining room on 28 07 11.
I have to say that the service was average.When the meals were brought to the table the waiter shouted, who chose the the meal he was holding. When the orders were taken in sequence this should have been noted and the meals delivered to the table in that order. It like being at Joe's Cafe on any high street.
Also some of the group wanted expresso's. These were presented in Mugs, when asked why, the waiter said "they had no expressos cups left". This is hardly the image of a top restaurant
The dining room itself was fabulous, it was such a shame that the service was not as good.
The food was good, although I will not have the same it was very bland. Rice balls to start and risotto for main.

Enjoyed a great meal here this evening. Plenty of staff who were all very helpful. Great food served pleasantly and quickly. Great atmosphere and by the time we left at 7 30 pm, it was buzzing! Will definitely be back!

Very poor. Jamie should be ashamed.

A group of myself and family members visited Jamie's in Cambridge for my sisters birthday. We were all very excited! And not let down! It was great! We went on a Sunday night and didn't have to wait for a seat, we were sat straight down. First impressions were a clean, vibrant and bustly restaurant with a busy, chatty atmosphere.
The waitress who served our table was very friendly and efficient. We had the bread basket to start with and devoured that fairly quickly so had another, these are a must while you're looking at the menu, a really lovely interesting combo of breads.
We all ordered different foods from the menu, and were all extremely happy with our foods presentation and taste.
I have been to lots of really lovely restaurants, and although this isn't the poshest, most romantic, it is superb, if you want a lively, chatty environment with great food and a nice big glass of wine with friends and family.
Can't wait to go again.